{"id":4079,"date":"2019-12-11T13:15:44","date_gmt":"2019-12-11T19:15:44","guid":{"rendered":"https:\/\/www.brokk.com\/us\/?post_type=press-release&p=4079"},"modified":"2023-04-04T17:44:09","modified_gmt":"2023-04-04T21:44:09","slug":"brokk-upgrades-parts-warehouse-to-ensure-fast-service","status":"publish","type":"press-release","link":"https:\/\/www.brokk.com\/us\/press-release\/brokk-upgrades-parts-warehouse-to-ensure-fast-service\/","title":{"rendered":"Brokk Upgrades Parts Warehouse to Ensure Fast Service"},"content":{"rendered":"

Brokk, the world\u2019s leading manufacturer of remote-controlled demolition machines, enhances customer service and parts availability with upgrades to the parts warehouse at its headquarters in Monroe, Washington. The new facility houses an array of standard and specialty parts for all Brokk models \u2014 from the compact .6-ton Brokk 70 to the heavy-duty 11-ton 800S \u2014 as well as older Brokk models. The facility also provides parts for Hydrodemolition robots and accessories from Aquajet, a Brokk subsidiary. In combination with the other parts and service centers in St. Joseph, Missouri<\/a>, and Stanhope, New Jersey<\/a>, the new warehouse ensures fast, reliable support for Brokk and Aquajet customers across North America.<\/p>\n

\u201cA company solely focused on the initial sale that fails to provide the support its customers need, quickly finds itself with fewer customers,\u201d said Lars Lindgren, president of Brokk Inc. \u201cOur team has been working hard to build Brokk and Aquajet\u2019s presence in North America. But we know it\u2019s the customer support that comes after that builds true partnerships. So, we\u2019re continually working to streamline our process, increase our inventory and decrease lead times for parts and service.\u201d<\/p>\n

Optimized logistics allow for faster parts processing through the new warehouse. Most orders placed by 3:45 p.m. for in-stock parts are available overnight to customers across the country, minimizing unscheduled downtime. Spare parts packages tailor-made for individual Brokk machines are also available by request. A kit that travels with the machine ensures operators have the right spare parts at all times, reducing downtime.<\/p>\n

In addition to swift delivery, experienced Brokk technicians are available by phone at 1-800-621-7856 to help customers quickly get the parts they need. Brokk team members can identify issues, recommend required parts and process the order over the phone, in most cases, significantly reducing downtime for customers in the field.<\/p>\n

\u201cWe are constantly evaluating what we can do to minimize downtime for our customers,\u201d Lindgren said. \u201cBrokk machines are built to operate in the harshest conditions, but they\u2019re not indestructible. When unexpected downtime occurs, we know every minute counts. That\u2019s why our knowledgeable technicians are just a phone call away, ready to get the right part out the door and on its way quickly.\u201d<\/p>\n

For more information on original Brokk parts, visit www.brokk.com<\/a>. To order parts, call 1-800-621-7856<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

BROKK, the world\u2019s leading manufacturer of remote-controlled demolition machines, enhances customer service and parts availability with upgrades to the parts warehouse at its headquarters in Monroe, Washington.<\/p>\n","protected":false},"featured_media":4086,"parent":0,"menu_order":39,"template":"","class_list":["post-4079","press-release","type-press-release","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nBrokk Upgrades Parts Warehouse to Ensure Fast Service - Brokk USA<\/title>\n<meta name=\"description\" content=\"The new facility houses an array of standard & specialty parts for all Brokk models \u2014 as well as older Brokk models.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.brokk.com\/us\/press-release\/brokk-upgrades-parts-warehouse-to-ensure-fast-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Brokk Upgrades Parts Warehouse to Ensure Fast Service - 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